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Returns Policy

We want you to love your purchase from hambaNya, but we understand that sometimes a return may be necessary. Our Return Policy outlines our guidelines for returns and exchanges, so you can shop with confidence knowing that we have your back.

We want to make the return process as hassle-free as possible, and we are here to assist you every step of the way. Whether you received a damaged item, an incorrect size, or you simply changed your mind, we’ve got you covered.

Please take a few moments to read through our Return Policy, so you know what to expect. If you have any questions or concerns, please don’t hesitate to contact us. We appreciate your business and are committed to your satisfaction.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Need help?

Contact us at hai@hambanya.com for questions related to refunds and returns.

Free Domestic Shipping

On all orders above RM200

Gifts Come Standard

Extras come at no cost. Free

Secure Checkout

Visa / MasterCard / Online Banking

Easy Returns Policy

Hassle-free returns within 30 days