Frequently Asked Questions
Welcome to our FAQs page! Here you’ll find answers to commonly asked questions about ordering, shipping, returns, and more. If you have any additional queries, feel free to reach out to our friendly customer support team.
Common purchase queries answered
Orders
To place an order, simply browse our collection, select the desired size and quantity, and click “Add to Cart”. Once you’re ready to complete your purchase, proceed to the checkout page where you can enter your shipping and payment details to finalize the order.
No, you can checkout as a guest without creating an account. However, creating an account allows you to track your order history and expedite future purchases.
Additionally, by signing up for our site, you’ll become a member and enjoy free shipping* on every purchase.
Orders cannot be modified or canceled once they have been placed. Please review your order carefully before completing the checkout process.
During checkout, you will find a field labeled “Discount Code” where you can enter your code. Click “Apply” to see the discount reflected in your order total. Please note that only one discount code can be applied per order.
We accept payments via credit/debit cards (Visa, Mastercard) and Online Banking through FPX.
Yes, we take the security of your payment information seriously. All transactions are encrypted and processed through secure, PCI-compliant payment gateways to ensure your data is protected.
Once your order is successfully placed, you will receive a confirmation email with your order details and tracking information (if applicable). You can also check your order status by logging into your account.
No, we don’t offer gift wrapping and personalized messages at the moment.
If you encounter any issues while placing your order, please contact our customer support team for assistance. We’re here to help resolve any problems and ensure a smooth ordering experience.
Each product page displays current stock availability. If an item is out of stock, you may choose to be notified via email when it becomes available again.
Shipping related questions
Shipping
We only offer Standard to meet your needs. We do not have expedited/express as an option.
Shipping costs vary based on your location and the shipping method selected. You can view the estimated shipping costs during the checkout process before finalizing your order.
Our standard shipping rates are MYR7 for West Malaysia and MYR12 for East Malaysia.
Yes, we offer free shipping for members on orders delivered to West Malaysia. To be eligible for free shipping, you must sign up as a member on our website. For orders delivered to East Malaysia, a shipping fee of MYR5 applies.
Delivery times depend on the shipping method you choose and your location. Standard shipping typically takes 3-10 business days.
No. We currently only ships to Malaysia. We don’t offer international shipping at the moment.
Yes, once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
If your order hasn’t arrived within the expected delivery time, please check the tracking information provided in your shipment confirmation email. If you still have concerns, contact our customer support team for assistance.
Yes, you can change your shipping address before your order has shipped. Please contact our customer support team as soon as possible if you need to update your shipping address. Once the order has shipped, we are unable to make any changes.
We apologize for any inconvenience. If your package is lost or damaged during shipping, please contact the courier directly with your tracking number to resolve the issue. If you need further assistance, our customer support team is here to help.
No, we only deliver orders on weekdays, Monday to Friday. Deliveries are not made on weekends or public holidays. Please consider this when estimating delivery times for your order.
If you need to return an item
Returns And Exchanges
We offer a 30-day return policy from the date of delivery. Items must be unused, in their original condition, and with all tags attached to be eligible for a return.
To initiate a return or exchange, please contact our customer support team with your order number and the reason for the return or exchange. They will provide you with further instructions.
Yes, certain items are non-returnable, including custom or personalized items, final sale items, and gift cards. Please check the product description for any return restrictions.
Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. In such cases, we will refund the shipping cost.
Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund to your original payment method. You will receive an email confirmation once your return has been processed.
We do not offer exchanges. Please choose your size and color carefully before completing your purchase. We provide detailed sizing charts and product descriptions to help you make the best choice. If you have any questions, our customer support team is here to assist you.
We apologize for any inconvenience. If you receive a defective or incorrect item, please contact our customer support team with your order number and a photo of the issue. We will promptly arrange for a replacement to be sent to you.
Items on sale can’t be returned. Please refer to the product description for return eligibility.
You will receive an email notification once we have received and inspected your returned item. If your return is approved, we will process your refund or exchange accordingly.
At this time, we do not have physical store locations for returns. All returns must be processed through our online return system.
Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your statement, depending on your payment provider.
If your return does not meet our return policy criteria, it will be rejected, and the item will be sent back to you. Our customer support team will provide an explanation and any next steps.
Yes, we charge a restocking fee of RM10 per item for returns. This fee helps cover the costs associated with handling and processing returned items.
If you miss the 30-day return window, unfortunately, we are unable to accept your return. We recommend reviewing our return policy carefully to ensure timely returns.
Items purchased during special promotions can’t be returned or exchanged. Please refer to the specific promotion details for more information.
Get to know our offering
Product Information
Our tees are made from high-quality, breathable fabrics such as 100% cotton, cotton blends, and eco-friendly materials. Each product description provides specific details about the fabric composition.
We provide detailed sizing charts on each product page to help you find the perfect fit. If you need further assistance, our customer support team is available to help with any sizing questions.
To ensure the longevity of your tee, we recommend following the care instructions provided on the garment’s label. Generally, machine wash cold with like colors, tumble dry low, and avoid using bleach or harsh detergents.
Yes, most of our tees are pre-shrunk to minimize additional shrinkage after washing. Please refer to the product description for specific details.
Currently, we do not offer custom designs or personalization. We encourage you to explore our diverse range of designs to find one that suits your style.
Yes, we are committed to ethical manufacturing practices. Our products are made in facilities that adhere to fair labor standards and environmentally friendly practices.
We strive to display product colors as accurately as possible. However, please note that colors may vary slightly due to monitor settings and lighting conditions.
Yes, many of our tees are available in unisex sizes. Please refer to the sizing chart on the product page for specific measurements.
The availability of each product is displayed on its product page. If a size or color is out of stock, you may have the option to sign up for restock notifications.
Our tees are designed with a regular fit. This style provides a comfortable and roomy fit, allowing for greater ease of movement and versatility. It suits a wide range of body types and is perfect for both casual and everyday wear. We believe this fit offers the best combination of comfort and timeless style.
Yes, many of our tees are designed with tagless labels for added comfort.
Sorry, we don’t offer tees in plus sizes at the moment.
We use the screen printing method for our designs. This technique ensures vibrant, durable prints that maintain their quality over time.
Our tees are made from soft, breathable fabrics that are generally suitable for sensitive skin. If you have specific concerns, please check the fabric composition on the product page or contact our customer support team.
Our tees come with a satisfaction guarantee. If you experience any issues with the quality or craftsmanship of your tee, please contact our customer support team for assistance.
Yes, customer reviews are available on each product page. We encourage you to read the reviews to see what others have said about our tees.
The weight of the fabric varies by product. You can find this information in the product description, typically measured in grams per square meter (GSM).
How we conduct transactions
Payment
We accept major credit cards (Visa, MasterCard) and Online Banking through FPX. You can select your preferred payment option during checkout.
Yes, we take your security seriously. Our website uses SSL encryption to protect your payment information during transmission. Additionally, we comply with industry standards to safeguard your personal data.
Your credit card will be charged immediately upon completing your purchase at checkout. You will receive a confirmation email once your payment has been processed.
At this time, we do not offer installment payments or payment plans. Payment is required in full at the time of purchase.
Unfortunately, we currently only accept one payment method per order. Please choose your preferred payment method during checkout.
For security reasons, we do not store credit card information on our servers. All payment transactions are processed through secure payment gateways that adhere to strict data protection regulations.
We primarily accept payments in Malaysian Ringgit (MYR). If you are using an international credit card, your bank may apply a conversion rate to MYR based on their current exchange rates.
If your payment is declined, please double-check that the information entered is correct and that your payment method is valid. Alternatively, try using a different payment method or contact your bank for further assistance.
No, we do not offer Cash on Delivery (COD) at the moment. We only accept payments through our secure online payment methods.
If you need to contact us
Customer Support
Our customer support team is available Monday to Friday from 10:00 AM to 5:00 PM (Malaysia Time). We are closed on weekends and public holidays.
You can contact our customer support team via email at hai@hambanya.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours during our operating hours.
When contacting customer support, please include your order number (if applicable), a clear description of your issue or question, and any relevant details that will help us assist you promptly.
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact customer support immediately during our operating hours. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
We strive to respond to all inquiries within 24 hours during our operating hours (Monday to Friday, 10:00 AM to 5:00 PM MYT). Response times may vary based on the volume of inquiries received.
At this time, we operate exclusively online and do not have a physical store location. You can browse and purchase our products directly through our website.
Yes, we take the security and privacy of your personal information seriously. All communications with our customer support team are handled securely and in accordance with data protection regulations.
Things you need to know
Care Instructions
To ensure the longevity of your tee, we recommend machine washing cold with like colors. Avoid bleach and use gentle detergent if needed. Tumble dry on low heat or air dry to maintain the fabric’s quality and prevent shrinkage.
Yes, you can iron your tee inside out on a low heat setting. Avoid ironing directly over any printed or embroidered designs to prevent damage.
Yes, most of our tees are pre-shrunk to minimize additional shrinkage after washing. Follow the care instructions provided to maintain the tee’s original fit and shape.
Dry cleaning is not necessary for our tees. We recommend following the care instructions for machine washing and air drying to maintain the fabric’s quality.
Store your tee in a cool, dry place away from direct sunlight. Hanging your tee on a hanger or folding it neatly in a drawer will help maintain its shape and prevent wrinkles.
Treat stains promptly by gently dabbing with a stain remover or mild detergent before washing. Avoid rubbing the fabric vigorously to prevent damage.
We do not recommend using bleach on our tees, as it can damage the fabric and affect the color. Use a gentle stain remover or detergent instead.
Like all clothing items, our tees may experience some fading over time, especially with frequent washing and exposure to sunlight. To prolong the color vibrancy, we recommend following the care instructions provided and using gentle detergents formulated for colored fabrics. Avoiding prolonged exposure to direct sunlight and drying your tee flat or air-drying can also help maintain its appearance.
Yes, you can wash your tee with other similar colored clothing items. Follow the care label instructions to ensure proper washing and avoid color transfer.
It’s normal for all tees to experience some shrinkage after the first wash. If your tee shrinks more than what is considered typical for the fabric type and care instructions provided, please contact us for assistance. We recommend following the care instructions carefully to minimize shrinkage and preserve the tee’s original fit and shape.
Reserved for future
Reserved
Our customer support team is available Monday to Friday from 10:00 AM to 5:00 PM (Malaysia Time). We are closed on weekends and public holidays.